Culpepper & Company

 DESIGN POLICIES AND PROCEDURES

DEPOSITS AND PAYMENT

 A 50% non-refundable deposit is due before work can commence. The balance of the 50% is to be paid at the end of the project, once project is approved and before the final package is delivered. A deposit invoice is emailed to you at the start of the project.

CANCELLATIONS

You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.

REVISIONS

Each project will specify the number of revisions included.  Additional revisions can be made for an hourly rate and will be quoted based on the project.

ABANDONED PROJECTS

Each project has a timeline and an estimated start and completion date.  Please respect our timeline and respond in a timely fashion with any revision requests once project has commenced.  A project will be considered abandoned if we have not heard from you in 30 days. You will not have any rights to use any of the work that was presented to you, unless the project has been paid in full. If we have not heard from you and you contact us after the 30 day abandonment, a start up fee will apply.

PORTFOLIO AND WEBSITE CREDIT

We reserve the right to add completed projects to our portfolio.

CONTRACT WITH Culpepper & Co.

By entering into a project with Culpepper & Co., you are consenting to be bound by the terms of these policies and procedures.  Please note that our policies and procedures can be changed or updated at any time without prior notice to you.

Monies paid for services in advance are non-refundable.

Payment methods accepted

Payments are accepted via Zelle, Gpay, CashApp or PayPal.

Once a payment or deposit is made, it is non-refundable.

If a project is cancelled or postponed, all monies paid are retained by Culpepper and Company.

Additional charges will be applied for all Out of Scope requests, so as to prevent Scope Creep. (See video to the left.)

All clients are given contracts.

Please read your contract carefully, as we are not responsible for clients who are not aware of this information as it is readily available on our website and in your contract.

communication policy

Clients are asked to communicate during normal business hours using the email provided. Please refrain from texting outside of normal business hours or on weekends. Business hours are Monday through Friday from 9am to 5pm CST.

Additional consultation charges will be applied to a clients account should they need evening or weekend communications via text.

Thank you in advance for your understanding and we look forward to serving your business needs!